CUSTOMER TERMS
Terms of Service
1. About Daylight
Daylight Cleaning provides residential, commercial, move, and property-management cleaning services in the locations we publish. The seller is DAYLIGHT CLEANING CO. LLC, 214 Sycamore St, Evansville, IN 47708. Contact us at hello@daylightcleaningco.com or 812-419-2463.
2. Service plan and acceptance
A service begins only after Daylight and the customer agree on the service, areas, tasks, exclusions, access, timing, price, taxes, and any extras in a written service plan. The accepted cleaning plan version controls the checklist, report, invoice, and any fix-it request. You agree to an online booking when you save a card or bank account. The booking page then shows "You're booked." That page and your booking email are your written service plan. They show the day, the time, and the price.
3. Estimates and payment
Prices in the price builder and on our other pages are estimates. A price becomes final in one of two ways. You book a home clean online. The booking page shows your price before you give a card. Or you accept a written quote.
When you book online, we charge the price shown for your first clean. We add no tax and no fee on top of it. Paying by card or by bank costs you nothing extra. If your home is not as you said, we talk with you first. We change the price only if you agree.
When you pick a time, we hold it for 35 minutes. In that time, you save a card or a US bank account. You do this on a page run by Stripe, our payment company. You enter your card or bank details there, not on our website. Stripe keeps those details. We keep only Stripe's reference to them. Saving a card or bank account does not charge it. If you do not finish in time, we give the time back. Nothing is charged.
We charge only after the clean. When we mark your clean done, we email you the amount. The email also gives the earliest time we may charge. That time is at least 24 hours after the email. We do not charge before the email is sent. We then charge the card or bank account you saved. We charge the amount in that email. We do this on or after that time, through a Stripe invoice.
On your first clean, you pay only if you are happy. If you are not happy, tell us before the charge time. Reply to that email or call 812-419-2463. We will not charge you for that clean. Section 6 explains how we fix a missed item on any clean.
If a charge does not go through, we will contact you. You can save a different card or bank account. Then we try again. We do not charge a late fee or a fee for a failed payment.
To change the time or cancel, call 812-419-2463 or reply to your booking email. Tell us at least 24 hours before your clean to change or cancel at no charge. Inside 24 hours the charge is $50. We waive it the first time. If we cannot get in at the time you set, the charge is $50, and we waive it the first time. We call you to set a new time.
If we charge the wrong amount, or charge you by mistake, we refund it. Stripe sends the refund back to the card or bank account you paid with. How fast it shows up depends on your bank.
An online booking books one clean. The card or bank account you saved pays for that one clean. You may pick weekly, every 2 weeks, or every 4 weeks. The booking page then shows the price of each later clean. We set up those later cleans with you. We charge your saved card or bank for a later clean only if you agree.
For work that is not booked online, your written quote states payment timing, any deposit, taxes, cancellation and reschedule terms, refunds, and any card authorization.
4. Access and safety
The customer must provide safe, lawful access and disclose hazards, fragile finishes, pets, occupants, active trades, known damage, and incompatible products. Daylight may pause or decline work that is unsafe, outside the accepted cleaning plan, or not covered by the agreed method.
5. Photos and reports
Photos are optional only when the customer gives specific permission. A report may include checklist status, notes, exceptions, and before-and-after views with your permission. Photos do not prove causation, preexisting damage, safe treatment, disinfection, or perfect completion.
6. Our fix-it promise
Missed something? Tell us within 24 hours and we come back and fix it free within 2 business days.
The promise covers items on the accepted checklist that were missed on the visit. The 24 hours count from the visit. We need access to the home to do the work, and the missed agreed work costs nothing extra. This promise does not cover new work, repairs, damage, unsafe conditions, inaccessible areas, or items outside the accepted cleaning plan.
7. Customer property and claims
Customers should secure valuables and report concerns promptly. Tell us about any concern about your property as soon as you notice it, with photos if you can. We will look into it and tell you what we find. Nothing in these terms limits any right you have under the law.
8. Communications and changes
Service messages go through the channels the customer chooses. Text messages follow the SMS terms.
Text messages (SMS)
Daylight Cleaning sends text messages from 812-419-2463 about your own request or booking: quotes you asked for, booking confirmations, reminders, a text when your cleaner is on the way, payment notices, and replies to your texts. People who tick our separate marketing box also get offers and reminders to book. To stop receiving messages, reply STOP to any text message. Reply HELP for help. Message and data rates may apply. Check with your carrier for details. Message frequency varies. Carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to use this SMS service. The SMS terms list every way to agree to texts. Our Privacy Notice explains how we handle your phone number and text message information. Daylight may update these terms for future services and will post the new version here with its effective date.
9. Governing law and contact
Indiana law governs these terms, except where the law where you live requires otherwise. Questions about these terms: DAYLIGHT CLEANING CO. LLC, 214 Sycamore St, Evansville, IN 47708, hello@daylightcleaningco.com, 812-419-2463.