MESSAGING
SMS Terms
Who is texting you
Text messages come from Daylight Cleaning (DAYLIGHT CLEANING CO. LLC) from the number 812-419-2463. We text customers and people who asked us for a quote or a call back about their own request or booking. We text people who applied to clean for us about that job, and cleaners we hired about their schedule. We send marketing texts only to people who ticked our separate marketing box, described below.
Consent
You opt in to texts in any of these ways:
- Through the chat box on our texting page, daylightcleaningco.com/text/, where you enter your name and phone number and agree to the consent text shown there before you send.
- By texting START to 812-419-2463.
- By saying yes on a phone call with Sunny, our AI phone assistant, when she offers to text you a quote. Her exact words are below.
- By telling us yes to texts when you accept a quote or book a cleaning. Leaving the box unticked, or saying no, records no yes from that booking. We record who agreed and when. A yes covers texts about all of your visits with us until you reply STOP, so a yes you gave earlier still counts if you leave the box unticked later.
- By ticking the box “Text me about this price, and check in if I don't reply.” on the last step of the price builder at daylightcleaningco.com, where you enter your name, mobile phone and email. The box is never ticked for you, and you see your price without it. Those texts are only about that price and your cleaning, and include up to 3 short check-in texts over 10 days if you do not reply.
- By ticking the optional box on our booking page to get texts about your visits. The box starts unticked, and you can book without ticking it.
- By ticking “Daylight may call, text or email me about this job. No marketing lists.” on the job application page at daylightcleaningco.com/work-with-us/. We then send one confirmation text about your application. The box is never ticked for you.
- Missed calls (not sending yet): we plan to send one text to a person who calls 812-419-2463 and reaches nobody, only after our phone greeting tells callers we will text them once. We will not start before the greeting says so.
- Cleaner texts (the box is being added to the cleaner app now): cleaners we hired agree by ticking the unticked box “Text me my schedule” in the cleaner app at daylightcleaningco.com/crew/, shown right after setup. The box says: “Daylight Cleaning may text this phone about your cleanings: the day and time, and a reminder when a checklist or Finish tap is still open. About 1 or 2 texts for a cleaning. No marketing. Msg & data rates may apply. Reply STOP to stop, HELP for help. This is optional.” Once the box is in the app, cleaners who do not tick it get no cleaner texts from us.
- For marketing texts only: by ticking the separate box “Send me Daylight offers and cleaning reminders by text.” on the last step of the price builder at daylightcleaningco.com. This is the only way to agree to marketing texts. The box is never ticked for you, and you see your price and can buy without it. Agreeing to texts about your request or booking is not agreeing to marketing texts.
What Sunny says on a call
Calls to 812-419-2463 are answered by Sunny and are recorded. Before Sunny texts you, she reads these words:
“Would you like me to text you this quote and a link to book? The text comes from Daylight Cleaning at 812-419-2463, and it is only about this quote and your cleaning. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our text terms and privacy notice are on daylightcleaningco.com. Is it okay if I text you?”
Sunny texts only after you clearly say yes. If you say no or are not sure, she does not text you. Your first text names Daylight Cleaning, says it is the text you agreed to on the call, and tells you how to get help or stop.
If you text us first, we reply only about what you asked. Consent is not a condition of purchase. Consent covers only Daylight Cleaning and the message types below.
Messages
We send customer-care messages about your own request or booking: a note that we got your request, a summary of a quote you asked for, with a link to review it and accept it on daylightcleaningco.com, up to 3 short check-in texts over 10 days about a quote you asked for (if you ticked the check-in words above), a booking confirmation, a reminder the day before the visit, a text when your cleaner is on the way, with their first name and arrival time, a notice before a saved card is charged, a receipt after a charge, and a notice if a payment did not go through. If you agree to texts about your visits, we text a reminder the day before each clean and a text when your cleaner is on the way. We send up to 4 texts per visit, counting our replies to yours. The check-in texts about a quote are counted separately from visit texts. Other texts: one text after a missed call (not sending yet), one confirmation text after a job application, and, for cleaners who ticked the cleaner box, about 1 or 2 texts for a cleaning (the day and time, and a reminder when a checklist or Finish tap is still open). These texts never include offers or promotions. Message frequency varies. Message and data rates may apply.
Marketing texts
If you ticked the marketing box, we may send you automated marketing texts from 812-419-2463: seasonal offers, reminders to book your next cleaning, and news about our cleaning services. We send up to 4 marketing texts a month, Monday to Saturday between 9 AM and 7:45 PM Central time. Consent to marketing texts is not a condition of purchase. Message and data rates may apply. Reply STOP at any time to stop them, or HELP for help.
Opt out and help
To stop receiving messages, reply STOP to any text message. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT. Plain requests to stop are honored too. Reply HELP for help, or email hello@daylightcleaningco.com, or call 812-419-2463. After you opt out you get one confirmation and no more texts. Reply START to rejoin.
Message and data rates may apply. Check with your carrier for details. Carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to use this SMS service.
Records and privacy
We keep a record of your consent and any opt-out: when, where and how you gave it. For a yes on a call, that record is the call recording and transcript, the time, your phone number and the version of the words Sunny read. For the boxes on our booking page, price builder, job application page and cleaner app, we also keep the exact words you saw, the version of those words and the time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third parties. See the Privacy Notice and Terms.
Contact
DAYLIGHT CLEANING CO. LLC, 214 Sycamore St, Evansville, IN 47708. Email hello@daylightcleaningco.com or call or text 812-419-2463.